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Downtime control settings
Set a maximum time allowed for a device to be inactive, that is, without sending information to the system. Failure to send information may be due to user inactivity or lack of internet service. No matter the reason, once the maximum downtime is reached, Mobitraxx will log the information as well as send notifications as scheduled.
Add a downtime control
At the WEB ADMINISTRATOR in CONTROLS/DOWNTIME
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Click ADD
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Select the account to which the device to be controlled is linked
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Select the device to be controlled
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If the dwontime is monitored by Monitore Mobitraxx, check the box.
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Inform the emails that will receive notifications in case of downtime.
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Configure downtime control. Under schedules, click ADD. A new section called "Schedule" opens
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Select the days of the week the control will be applied
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Fill in the start and end times for the control.
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Define whether the control will be in minutes or hours.
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Set the maximum allowable inactivity.
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SAVE THE TIME
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After determining a time, SAVE.
ATTENTION: Downtime is only counted from 2 references: the start of the control time or the last system record. Thus, if the allowed inactivity limit is 15 minutes, the system generates an event from the beginning of the time or from the last record and DOES NOT GENERATE events every 15 minutes. To start counting downtime again, a new record must be made.
Edit a downtime control
Click on the pencil next to the downtime control to edit.
Delete a downtime control
Click on the trash can next to the downtime to delete it.
To delete more than one downtime at the same time, check the ones you want to delete and click "delete selection".
DOWNTIME control is available to Mobitraxx PRO and Mobitraxx LITE subscribers.